§ 25-380. Operator's obligations.

(a)

Operator shall have received approval of the city, by permit, to deploy its fleet of shareable dockless mobility devices in the city. Only one franchise/permit shall be in effect at any one time. Unless extended, the authority granted through a franchise or permit shall expire one year from the date of the issuance of the permit.

(b)

Operator shall maintain liability insurance with the City of Norfolk as additional insured with a minimum of four million dollars ($4,000,000.00) in aggregate general liability.

(c)

Operator shall have a staffed operation office in the city.

(d)

Operator shall have a twenty-four-hour customer service phone number for the report of safety concerns or complaints.

(e)

An operator identifier shall be permanently affixed to each device in a visible location.

(f)

Contact information for requests for device relocation must be permanently affixed to each device.

(g)

All devices shall be immediately removed and stored by operator upon an order of evacuation or the declaration of a state of emergency.

( Ord. No. 47,681, § 1, 6-11-19 )

( Ord. No. 47,681, § 1, 6-11-19 )